If your product is not performing as expected, requires an update, upgrade or general service, we are very happy to help with repairs and servicing on most of the brands we sell. Unfortunately, we are unable to assist with repairs for brands outside our portfolio.

We offer Rega and Linn LP12 servicing and cartridge fitting in store. Other items are generally not repaired on site; where appropriate, products will be sent to the manufacturer or authorised service centre in suitable packaging for diagnosis and repair.

If a product cannot be economically repaired, or has reached the end of its viable life, we can advise on responsible recycling options and suitable quality replacements.

For all equipment enquiries, please contact us before bringing an item in. Where possible, include the make, model and serial number so we can discuss the best options with you in advance. Products should be clean and ideally brought in their original packaging. For turntables we may ask you to retain the lid and/or platter.

We will always provide genuine advice, clear guidance and reasonable charges. The fees below are intended as a guide to our usual service and handling costs.